Refund Policies

Web Development Refunds Policy

If an initial deposit is requested and paid, no refund will be given if the customer backs out, unless work has not yet started. Once work has been completed according to the agreed schedule, the remaining balance (or full balance if no deposit required) will be due; due to the close and constant communication between K & K Houston, LLC and the customer during the web design process, no refunds are issued for completed work.

Domain Registration/Renewal Refunds Policy:

As per registrar policy, all domain name registrations and renewals are final. No refunds are given on successful domain registrations or renewals.

Web Hosting Refunds Policy

Customers may choose to cancel their account at any time. Customers submitting cancellation requests within the first 14 days of the account being activated will have their full payment refunded, minus any exempted add-ons or other non-refundable charges. This is our 15 day money back guarantee.

Cancellations of monthly hosting plans requested outside of the first 15 days will not receive a refund. Where payment has been made yearly we may, at our discretion, issue a pro-rated refund of any full months remaining, based on the monthly price of the appropriate plan.

K & K Houston, LLC reserves the right to cancel the service at any time. In this event customers will be entitled to a prorated refund based upon the remaining period of membership. If a customer breaches K & K Houston terms of service a refund will not be issued in the event of a cancellation.

All Other Services Refund Policy

Due to the nature and format of some of our other web services such as; internet marketing, SEO, graphic design, no refund policy is offered.

After a service order is placed, work in some form is commenced immediately on the order. We are providing a service to our customers and not a tangible product. Once an item, whether it is a custom design graphics, marketing services or ANY other product/service has been purchased from us, we do not offer any refunds.

We will work closely with our clients and make every attempt to ensure that they are satisfied with their graphic design services.

By placing an order through our website and making a payment through one of our payment processing services you are agreeing to these terms.